![]() Two Senate Democrats called on Southwest to provide “significant” compensation for stranded travelers, saying that the airline has the money because it plans to pay $428 million in dividends next month. In Congress, the Senate Commerce Committee also promised an investigation. “Because what we’re seeing right now, from the system and the flights themselves to the inability to reach anybody on a customer service phone line, it is just completely unacceptable,” Buttigieg told CBS early Wednesday. The long weekend got a bit longer for Southwest customers after the airline canceled more than 2,000 flights Friday through Sunday. Click the Manage Reservations link, which is located in the far-left column under the Flight header. This will take you to a window with many options and links. Transportation Secretary Pete Buttigieg, who has criticized airlines for previous disruptions, said his agency would examine the causes of Southwest’s widespread cancellations and whether the airline was meeting its legal obligations to stranded customers. Click the Flight Hotel Car tab at the top of the homepage. The airline is now drawing unwanted attention from Washington. Southwest blamed that service meltdown on a combination of bad weather in. “For now, I want you to know that we are committed to that.” In October 2021, Southwest canceled more than 2,000 flights over a four-day period, costing the airline 75 million. “We have some real work to do in making this right,” said Jordan, a 34-year Southwest veteran who became CEO in February. Look for the Manage Reservations option on our website or app and then tap or click the Cancel option. He said Southwest’s tools for recovering from disruptions work “99% of the time, but clearly we need to double down” on upgrading systems to avoid a repeat of this week. Jordan blamed the winter storm for snarling the airline’s “highly complex” network. In a video that Southwest posted late Tuesday, CEO Robert Jordan said Southwest would operate a reduced schedule for several days but hoped to be “back on track before next week.” This week, with cancellations from other major airlines ranging from none to 2%, Southwest has canceled nearly 10,000 flights as of Wednesday and warned of thousands more Thursday and Friday, according to FlightAware. Then, youll either get a cash refund or travel funds to rebook. Southwest had to cancel 17,000 flights about 15 of the operation’s flights for the month. The operational systems of Southwest have been uniquely effected, so much so that the federal government is now investigating what happened at the Dallas carrier, which has frustrated its own flight and ground crews as well. To cancel a Southwest flight, youll need to look up your reservation online or on the app. December saw the highest cancellation rate, largely due to the meltdown of Southwest Airlines. early Wednesday were from Southwest, which has been unable to recover from ferocious winter storms that raked large swaths of the country over the weekend. Exhausted travelers sought passage by other means using different airlines, rental cars, or trains - or they’ve simply given up.Īccording to the FlightAware tracking service, more than 91% of all canceled flights in the U.S.
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